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Privacy & Cookie Policy


Last update: February 1, 2023 Introduction This privacy and cookie policy ("Privacy Policy") covers data used on the environments described below (collectively: the Platform"): (the "Website") and the Yoepie application for Users and Partners (the "Apps"). The party responsible for your information is Yoepie Netherlands (business address: Catharina van Clevelaan 46, 1181 BH, Amstelveen, The Netherlands) ("Yoepie" or "we"). You can send us a message at the aforementioned address or e-mail us at: We are committed to protecting the privacy of our users and customers. This Privacy Policy is intended to inform you about how we collect and use that could identify you, such as your name, email address, address, other contact information or online identifiers, other information you provide to us when use of the Platform ("Personal Data") as well as the Cookies we use. Please take the time to read this Privacy Policy carefully.

What information do we collect? When you visit and/or use our Platform or contact us, we may we collect the following information:  Personal Information you choose to share with us when you register for an account, subscribe to emails, newsletters and notifications, and that you provide when you use our Services, including information entered on our Platform and included in your comments, reviews or responses to our surveys. While making a booking or submitting of reviews, you may voluntarily provide us with sensitive personal data if relevant to the service you are requesting or considering (for example, relating to relating to your health or ethnicity).  Personal data you share with us as part of an application for a position with Yoepie, either directly on the Websites or indirectly, including but not limited to, through a recruitment agency, unsolicited application or third-party recruitment platform. While making an application, you may choose to voluntarily provide us with sensitive personal information if reasonable adjustments need to be made for you in the application process or later if an employment relationship is established. However, you should not share any sensitive personal information with us that we would not need to make adjustments for you, for example, political views, religious beliefs or specific information about your health condition.  When you use our online payment facilities, we may collect your credit and payment card information (through ourselves or a payment processor appointed by us). payment processor) stored and processed encrypted.

 If you choose to communicate with us (for example, via the Platform, e- mail, phone, text message or social media), we will record that you have contacted us contacted us and may retain the content of your communication, along along with your contact information and our responses.  Information about your visits to and use of the Platform, such as information about the device and browser you use, your IP address and location, your advertiser identification (IDFA), the date and time of your visit, the duration of your visit, your source site, and your interactions on the Platform, including the salons and treatments in which you are interested. Please note that we may link this information to your Yoepie account. Please refer to the cookies section of this Privacy Policy for more information about the purposes for which we collect and use this information. It is important that any Personal Information you provide to us when you register as a User or otherwise when you use the Platform is correct and accurate. are. This includes, by way of example, ensuring that we have accurate contact information (including email) at all times. If you intend to send someone else's Personal Data to us, for example, when making a booking on their behalf, you should only provide us with that third party's details of that third party with their consent and after they have been given the information about how we will use their data, including the purposes set out in this Privacy Policy.

Protection of your personal data The transmission of information over the Internet is not always secure. Although we will do our best do our best to protect your Personal Data, we cannot ensure the security of your data transmitted to our Platform cannot guarantee the security of your Personal Data. Any transmission is at your own risk. Once we have received your Personal Data, we apply strict procedures and security features with respect to that data.

How do we use your Personal Data? In general, we use Personal Data to provide you with the services and products you request, process payment, provide customer service, deliver content and deliver advertisements that we think may interest you, for customer research, to send you marketing and promotional emails, and to inform you notify you of important changes to our Platform. We use your Personal Data for the following purposes:  To conclude an agreement, or take action under an agreement. This applies when you request a service through Yoepie. This includes:

o To send you information about your requested services via email, text and push notifications. (such as appointment reminders); o Facilitating your bookings and receiving payments; o Responding to your questions and comments; o Managing your account.  As required by Yoepie to conduct business and pursue our legitimate interests pursue, specifically: o To secure our Platform and systems and to prevent fraud, security incidents and other crimes; o To verify compliance with our terms and conditions and to determine, exercise or defend our legal position; o To keep you informed of relevant new Yoepie services and special offers, for example via email and displaying advertisements on third-party websites, such as Facebook; o To tailor marketing notifications and advertisements for you and others to and personalize them based on the information you provide and your use of our Platform, products and services, and other websites (see the Cookies section of this Privacy Policy for more information); o To help us monitor, improve, and protect our Platform, our products and services, and to use our Platform, products, services (and those of our partners) for you based on the information you provide and your use of our Platform, products and services and other websites (see the Cookies section of this Privacy Policy for more information); o To investigate and respond to inquiries or complaints received from you or others, about our Platform or our products or services; o To conduct internal research and analysis so that we can see how our Platform and our business is performing, and how our products and services are being used; o To conduct market research and consumer surveys; o To collect and publish reviews of products or services offered by our Partners and publish them, and to use them for advertising campaigns o To process applications for a position with Yoepie, whether directly or indirectly submitted, to check your suitability for the role, the curriculum vitae and professional skills, to schedule job interviews and reviews to schedule, to contact references and, if successful, to offer you a job and enter into an employment agreement with you. Information you provide will be kept for a period of 12 months and may be accessed in the event you apply for a job with Yoepie in the future, should you not wish to do so please email us at

 To which you agree:

o To keep you informed of relevant new Yoepie services and special offers, for example via email and the display of advertisements on third-party websites, such as Facebook (where consent is is required); o To send you information about contests and surveys as well as information about promotional offers from our Partners and about goods or services from other selected third parties, for example, brands in the areas of health, beauty, leisure and lifestyle, by email and as push notifications via the App; o To provide your personal data to our Partners and other selected third parties, for example brands in the field of children, (children's) parties, leisure and lifestyle, to enable them to send you information about their goods and services; o To set cookies and use similar technologies in accordance with the Cookies section of this Privacy Policy and the information provided to you when these technologies are used; o To use customer communications for training, registration and quality control purposes; o In other cases where we ask for your consent, we will use the data for the purpose then indicated.  For uses required by law: o To respond to requests from governments or law enforcement agencies conducting an investigation; o To comply with legal, regulatory and compliance requirements. Legitimate interest balancing test We have performed interest balancing tests for all data processing we perform based on our legitimate interests described above. have described above. You can obtain information about all of our interest balancing tests by contacting us at Withdrawing consent or otherwise objecting to direct marketing Wherever we rely on your consent, you can always withdraw it, although we may have other legal grounds to process your data process for other purposes as described above. In some cases, we may send you direct marketing without your consent, in cases where our legitimate interests prevail. You have the absolute right to unsubscribe from direct marketing. You can do this by following the instructions in the message where this is an electronic message, or by contacting us using the information below.  If you would like to opt out of receiving messages sent to you by Yoepie, you may do so by clicking on the 'unsubscribe' button at the bottom of the e-

mail messages we send you or by contacting us at In the case of e-mail marketing, you must wait 48 business hours wait before your e-mail address is removed from our system;  If you wish to opt out of receiving messages sent by partners and other third parties, please contact the partner or the third party. In the case of our Partners, we will gladly do what we can to help you if you need our assistance;  If you no longer wish to receive push notifications via the App, you may cancel the permission for push notifications for the Apps in the operating system settings of your phone. Please note that once you have opted out of receiving our email marketing communications you may still may see while you are online, if your interests on Facebook are aligned with a audience segment (predefined by Facebook) to which our business is also linked. We have no say in how these ads are displayed.

Sharing Personal Data with Third Parties We take the security and processing of your Personal Data very seriously and we will not sell your Personal Data under any circumstances. However, we may share your Personal Data with selected third parties, including in the following situations:  If you place an order or otherwise interact with Treatwell through a website or app provided on behalf of a third party, your contact information and details of your order will be passed to the relevant third party. If you give a third party the relevant permissions, they may also send you marketing communications;  To third party service providers performing functions on our behalf in relation to the Platform or otherwise in connection with running business, recruiting candidates and for providing Yoepie services, website hosting, conducting surveys and market research, providing social media analytics, providing of email services for marketing, data analysis tools and for managing communications with customer services including phone calls);  To our Partners with whom you book services through our Website or Apps, where we act as a commercial booking agent or directly with the Partner, where we act solely as a technology provider. Your information will be shared With Partners: o to facilitate bookings and so that, if necessary, contact can be made prior to your appointment; o if you have signed up to receive marketing emails from Partners with whom you book, these emails may be sent to you with news and special offers;

o they may improve the services they offer to their customers and business activities by providing statistical data about customers provided both on an aggregate basis and on an individual level.  To third-party brands that we partner with on products, services contests and campaigns;  To third-party sales software providers used by our partners to ensure that these third-party software solutions can display real-time customer availability can be displayed;  To media agencies and advertising partners to run targeted marketing campaigns execute targeted marketing campaigns (see the Cookies section of this privacy policy for more information about online advertising practices);  To other third parties for the purpose of facilitating our operations and providing our products, content, services or advertising, including, for example, sending email communications or publishing reviews of the products and services of us or our Partners;  If we buy, sell or transfer a business or assets, we become insolvent or bankrupt become insolvent or bankrupt, or are placed in receivership. If this happens, we may have to disclose your Personal Information to the seller or buyer of such businesses or assets, as appropriate;  If we are required to disclose or share your Personal Data in order to comply with a legal obligation or to enforce or apply our terms and other agreements to enforce or apply them or to protect the rights property or safety of our customers or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction;  To government agencies and to other third parties as required or permitted by law, including in response to court orders. We may also disclose user information when we have reason to believe that someone is harming or infringing on our rights or property, other users of our Platform, or anyone else who might be harmed by such activities. Please note that by posting Personal Information on a publicly accessible area of our Platform (such as review sections), such data may be collected by third parties over whom we have no control. We are not responsible for the use of such data by such third parties. Therefore, please ensure that you exercise all due care and attention here before you Disclose Personal Data that will be made public. Also avoid Disclose Personal Data that can be used to identify you identify (such as your name, age, home or work address or the name of your employer).

What about other websites linked to our Platform?

We are not responsible for the practices employed by websites that are linked to or from our Platform, nor for the information or content there contained therein. Often, links to other websites are provided solely as references to information on topics that may be useful to the users of our Platform. Please note that when you use a link to go from our Platform to another website, our Privacy Policy will no longer be in effect. Your browsing and interaction on another website, including websites that link on our Platform is subject to that website's own rules and policies. Always read those rules and policies before proceeding.

Social Media and User-Generated Content. Some of our Platforms allow users to submit their own content. Please note that content submitted to any of our Platforms may be viewed by the public may be viewed and that you should exercise caution when providing certain personal data through this Platform, for example, financial information or address details. We are not responsible for the actions of other individuals if you post personal data on any of our social media Platforms, for example, Facebook or Instagram. Please also refer to the respective privacy and cookie policies of the social media platforms you use. Changes to our Privacy Policy. If we change our Privacy Policy and procedures, we will post those changes on our Platform to keep you informed about what information we collected, how we use it, and under what circumstances we may disclose. Where we keep your personal data The data we collect from you may be transferred to and stored at a destination outside the European Economic Area (EEA), including the United Kingdom, including for the purposes of processing that data by selected third parties to facilitate Treatwell's operations. facilitation. Countries outside the EEA may not have laws that provide the same level of protection for your personal data as the laws of countries within the EEA. Where this is the case, personal data is adequately protected by the European Commission-approved model contractual clauses, appropriate privacy shield certification (Privacy Shield certification) and a vendor's binding corporate rules for the processing of personal data (Processor Binding Corporate Rules). Upon request, a copy of the relevant mechanism for your review can be provided. This request should be sent to


We will retain your Personal Data for as long as necessary to carry out the activities set forth in this Privacy Policy, otherwise disclosed to you, or for as long as permitted by applicable law. For example:  when you apply for a position with Yoepie, the information you provided will be retained for a period of 12 months and may be accessed so that you may wish to apply for a position at Yoepie again in the future then we will have your information, if you do not want this you can email us at;  where you contact us by phone and do not opt out, we will call recordings for up to 90 days from the date of the call retention. Our Policy on Cookies. Like other commercial websites and apps, our Platform uses standard technologies, including cookies and similar tools, including web server logs, web beacons, tokens, pixel tags, local storage, device ID's and tracking ID's (collectively referred to as "Cookies" in this Privacy Policy) to enhance your user experience, improve our site and provide personally tailored offers on Yoepie and other sites. See the table below for an analysis of the Cookies used on our platform used. Cookie List A cookie is a small text file containing data that a website (when a user visits) wants to store on your device in order to obtain information about you, such as your language preference or login information. These cookies are set by us and are called internal cookies. We also use external cookies. These are cookies from a different domain than where you are located. We use them for advertising and marketing purposes. In particular, we use cookies and other tracking technologies for the following purposes: Strictly necessary cookies. These cookies are necessary otherwise the website will not work. These cookies cannot be disabled. In most cases, these cookies are only used In response to an action by you by which you essentially request a service, for example, registering your privacy settings, logging into the website or form. You can set your browser to block these cookies or to warn you for these cookies, but some parts of the website will then not work. These cookies do not store personally identifiable information.

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Performance cookies These cookies allow us to count visitors and their origins so that we can analyze and improve the performance of our website to analyze and improve it. They help us to understand which pages are the most and least popular and how visitors move through the entire site. All information these cookies collect is aggregated and is therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

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Functional cookies These cookies enable the website to offer additional features and personalized settings. offer. They can be set by us or by third-party providers of services that we have placed on our pages. If you do not allow these cookies these or some of these services may not work correctly.

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Targeting cookies These cookies may be set by our advertisers on our website. They may be used by those companies to compile a profile of your interests compile a profile of your interests and show you relevant ads on other websites. They do not store direct personal information, but they are based on unique identifiers from your browser and Internet device. If you do not allow these cookies, you will see fewer ads targeted to you.

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The third-party companies we use for targeting and advertising purposes have their own privacy policies that you should read in detail.


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